This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our PG management application and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve our service. By using our application, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our service or parts of our service.
- Application refers to Avadh Homes & PG, the software program provided by the Company.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Avadh Hostels.
- Country refers to: Gujarat, India
- Device means any device that can access the service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Application.
- Usage Data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself.
- You means the individual accessing or using the service.
Data Collection and Usage
Personal Data We Collect
Information You Provide:
- First name and last name
- Phone number
- Email address
- Complete address
- Profile photograph
- Aadhaar card image (for legal record-keeping)
- PAN card image (for legal record-keeping)
- Other necessary information required for PG registration and record-keeping
Information We Collect Automatically:
- Device ID (for app functionality)
- Usage Data
- Information collected by Firebase services (analytics, crash reports, device identifiers)
- Other technical information necessary for app operation
Purpose: Identity documents and personal information are necessary for PG management to maintain legal records as required by law and ensure proper resident verification.
Device Permissions
Camera and Photo Access: We request camera permission to allow users to either take live photos or choose images from their device gallery for profile pictures and document uploads required for PG registration.
Third-Party Services We Use
- Firebase Analytics - for app usage analytics
- Crashlytics - for app crash reporting and stability
- MSG91 API - for OTP (One-Time Password) verification
How We Use Your Data
We may use your personal data for the following purposes:
- To provide and maintain our service, including monitoring usage
- To manage your account and registration as a user
- For contract performance related to accommodation services
- To contact you via email, telephone, SMS, or push notifications
- To provide updates about services, offers, and general information
- To manage your requests and provide customer support
- For business operations and service improvement
Legal Basis for Processing
We collect and store your information based on legitimate business interests for PG management and legal compliance requirements for residential accommodation services.
Data Security
⚠️ Important Security Notice
We do not encrypt your personal data. Your information is stored in our databases without encryption. While we implement standard security measures to protect your data, please be aware that data transmission and storage carry inherent risks.
We cannot guarantee absolute security of your personal information.
Data Retention and Deletion
Data Retention: We retain your personal data for the duration of your stay with us.
Data Deletion Policy
When you delete your account or request data deletion, your data becomes immediately non-recoverable and cannot be restored. However, the data remains in our systems for 3 months for record-keeping purposes before being permanently removed from our servers.
Important: Once you delete your data, it cannot be recovered or restored, even though it may remain in our systems for up to 3 months before final deletion.
Data Sharing
We may share your personal information in the following situations:
- With Service Providers: We may share your information with third-party service providers to monitor and analyze our service usage
- For legal compliance: When required by law or in response to valid requests by public authorities
- With your consent: We may disclose your information for any other purpose with your consent
Geographic Compliance and Data Hosting
Data Hosting: Our data is hosted by third-party hosting services. We cannot make specific guarantees about data location but work with reputable hosting providers.
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.
Your Data Rights
You have the right to delete or request that we assist in deleting the personal data that we have collected about you.
You may update, amend, or delete your information at any time by signing in to your account and visiting the account settings section. You may also contact us to request access to, correct, or delete any personal information you have provided to us.
Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Legal Disclosure
Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities.
We may disclose your personal data in good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing in connection with the service
- Protect the personal safety of users or the public
- Protect against legal liability
Links to Other Websites
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
support@kanudotechnolabs.com